Join us in OPAL this Friday to improve communication between techies and non-techie staff

Join us this Friday, April 21 at 10:00 a.m. (CST) for the first in a series of national continuing education programs via OPAL! Thanks to David for sharing his time and expertise!

Getting Along with IT Staff
Presenter: David King, Acting ITS Director, Kansas City Public Library
Ever noticed that your co-workers' eyes start glazing over when you describe that custom XML app? Or, ever notice your network administrator's face start to turn red as you ask yet again for a "simple" explanation of why the Internet stopped working? This session covers the basics of how to jump communication hurdles between techies and non-technical staff. The problem is defined along with the steps to take, including what to do with jargon, how to handle training sessions, how to simplify describing a solution to non-technical staff, and how to describe technical problems and projects clearly. Gain some understanding of how techies and non-techies think and some strategies to improve communication in your work environment. This program is part of the Librarian's Continuing Education Seminar Series, sponsored by the Johnson County Library.

This OPAL event will be held in the Auditorium (Click on the title or the room name to enter the OPAL room.)

The Librarian's Continuing Education Seminar Series programs are held the 3rd Friday of the month at 10 a.m. A full listing of programs and speakers is available at: http://www.opal-online.org/progslis.htm.

Questions about OPAL? About the upcoming program? Just let me know. I’ll be in the auditorium 30 minutes ahead of time if you want to test your equipment. I look forward to seeing you all online.